Account Management, FAQ & Troubleshooting

Dashboard & App FAQ

Can I change my app name, app icon or screenshots?

How to update app name and app icon

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Written by Customer Success
Updated over a week ago

Universal Linking

Seamlessly link to content inside your iOS app

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Written by Customer Success
Updated over a week ago

How do I enable logins to my app using the Social API?

Enable social login by updating your account.

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Written by Customer Success
Updated over a week ago

Export App Data

Utilize app data elsewhere by exporting from MAZ.

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Written by Customer Success
Updated over a week ago

How Do I Use An Unlock Code?

Provide free access to your app with an unlock code.

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Written by Customer Success
Updated over a week ago

Content FAQ

How to get web content into your mobile app

How to source content from your website, a sponsor, or your Instagram page!

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Written by Customer Success
Updated over a week ago

Set up content to go live at a future time

How to set up your content now, and publish later

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Written by Customer Success
Updated over a week ago

Mirroring vs Non-Mirroring articles

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Written by Customer Success
Updated over a week ago

How to create an Article with Feed Builder

Add articles to your mobile app, or to publish on platforms.

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Written by Customer Success
Updated over a week ago

How To Add Links to PDFs

Allow users to explore more from a PDF by utilizing our HTML5 Reader

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Written by Customer Success
Updated over a week ago

Can I add an MRSS feed into my app from YouTube?

Are you trying to add content directly from YouTube into your app?

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Written by Customer Success
Updated over a week ago

Content is set as "Active," but not appearing in your app?

Active content is missing from your app

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Written by Customer Success
Updated over a week ago

General Troubleshooting

App feeds are not applying Metering rules

Did you set up time or view based metering, but it is not showing up in the feeds of your app?

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Written by Customer Success
Updated over a week ago

JW Player video thumbnail changes won't reflect in the app

Workaround to push video thumbnail changes (done in JW player dashboard) to the MAZ app.

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Written by Customer Success
Updated over a week ago

Billing & Account FAQ

How to update your billing information

How to update your credit card or billing information

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Written by Customer Success
Updated over a week ago

Payment Receipts

Do you need a payment receipt?

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Written by Customer Success
Updated over a week ago

End User FAQ

Manage app subscriptions

Troubleshooting for existing and in-app subscribers

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Written by Customer Success
Updated over a week ago

Manage In-App Purchases

All the tips and tricks your need to know to help subscribers troubleshoot

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Written by Customer Success
Updated over a week ago

Navigating a MAZ Magazine App

FAQs for using MAZ magazine apps

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Written by Customer Success
Updated over a week ago

How to make your apps CCPA Compliant

Learn the few easy steps to make sure that your Mobile and OTT adhere to the CCPA guidelines.

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Written by Customer Success
Updated over a week ago

GDPR & CCPA Compliance

Make your app compliant with GDPR & CCPA

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Written by Customer Success
Updated over a week ago