MAZ Knowledge Base
All Collections
Account Management, FAQ & Troubleshooting
Account Management, FAQ & Troubleshooting
The most common questions & issues to troubleshoot
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23 articles in this collection
Written by
Customer Success
and
Vijay Sharma
Dashboard & App FAQ
Can I change my app name, app icon or screenshots?
How to update app name and app icon
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Written by
Customer Success
Updated over a week ago
Universal Linking In iOS
Seamlessly link to content inside your iOS app
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Written by
Customer Success
Updated over a week ago
How do I enable logins to my app using the Social API?
Enable social login by updating your account.
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Written by
Customer Success
Updated over a week ago
Export App Data
Utilize app data elsewhere by exporting from MAZ.
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Written by
Customer Success
Updated over a week ago
How Do I Use An Unlock Code?
Provide free access to your app with an unlock code.
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Written by
Customer Success
Updated over a week ago
Content FAQ
How to get web content into your mobile app
How to source content from your website, a sponsor, or your Instagram page!
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Written by
Customer Success
Updated over a week ago
Set up content to go live at a future time
How to set up your content now, and publish later
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Written by
Customer Success
Updated over a week ago
Mirroring vs Non-Mirroring articles
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Written by
Customer Success
Updated over a week ago
How to Create An Article Using MAZ Feed Builder
Add articles to your mobile app, or to publish on platforms.
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Written by
Customer Success
Updated over a week ago
Can I add an MRSS feed into my app from YouTube?
Are you trying to add content directly from YouTube into your app?
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Written by
Customer Success
Updated over a week ago
Content is set as "Active," but not appearing in your app?
Active content is missing from your app
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Written by
Customer Success
Updated over a week ago
General Troubleshooting
App feeds Are Not Applying Metering Rules
Did you set up time or view based metering, but it is not showing up in the feeds of your app?
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Written by
Customer Success
Updated over a week ago
JW Player video thumbnail changes won't reflect in the app
Workaround to push video thumbnail changes (done in JW player dashboard) to the MAZ app.
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Written by
Customer Success
Updated over a week ago
App Store FAQ
Maintaining your Apple App Store Connect account.
A guide on keeping your App Store Connect account up to date
Written by
Vijay Sharma
Updated over a week ago
App Store Payment Breakdown
Every respective app store takes a percentage from in-app purchases and subscriptions. Learn the breakdowns here.
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Written by
Customer Success
Updated over a week ago
Increasing/Decreasing Auto-Renewable Subscription Pricing
Subscription pricing adjustments can vary from store to store depending on their policies.
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Written by
Customer Success
Updated over a week ago
Billing & Account FAQ
How to update your billing information
How to update your credit card or billing information
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Written by
Customer Success
Updated over a week ago
Payment Receipts
Do you need a payment receipt?
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Written by
Customer Success
Updated over a week ago
End User FAQ
Manage app subscriptions
Troubleshooting for existing and in-app subscribers
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Written by
Customer Success
Updated over a week ago
Manage In-App Purchases
All the tips and tricks your need to know to help subscribers troubleshoot
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Written by
Customer Success
Updated over a week ago
Navigating a MAZ Magazine App
FAQs for using MAZ magazine apps
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Written by
Customer Success
Updated over a week ago
GDPR & CCPA
How to make your apps CCPA Compliant
Learn the few easy steps to make sure that your Mobile and OTT adhere to the CCPA guidelines.
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Written by
Customer Success
Updated over a week ago
How does MAZ collect and use user data?
This article explains how MAZ collects and uses end user data.
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Written by
Customer Success
Updated over a week ago