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Getting Started
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Previewing, Testing & Submitting Your Apps
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Account Management, FAQ & Troubleshooting
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Importing, Managing, & Designing Content
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App Framework & UI Design
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Developer Account Creation, Access, and Maintenance
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Monetizing Your App
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MAZ ID & Database Integrations
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All About Analytics
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Publishing to Additional Outputs
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Web and CTV Platform Setup
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Contact Us
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Latest News
Content is set as "Active," but not appearing in your app?
Active content is missing from your app
Did you upload or ingest a piece of content (PDF, MRSS feed, RSS feed), but aren't seeing it either in the app preview or in your live app?
Here are a few ways to troubleshoot this issue.
- Go into the MAZ dashboard and set the status of the content as 'Inactive' and then reactivate the piece of content again.
- Double-check to make sure that your Digital Release Date (if applicable) has passed. More information regarding this can be found here.
- Delete the existing content and then try to add it back in again.
- Content generally takes at least 20 minutes to update. If none of the above has worked, it's been a few hours, and you are still not seeing the content in your app, please reach out to us at success@mazsystems.com or chat us for further assistance.